@MojangSupport . Please can you help ASAP. Can't load the Tower on Dungeons as its saying "API disconnected". Have done the remote log in, have restarted the game and no luck. My son was playing fine and allnof a sudden it won't work?
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Gotcha. What platform are you using when you run into this issue? ^BT
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Sky
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Oh! I meant, are you playing it on PC, Xbox, etc.?
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Sorry! Nintendo Switch!
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Replying to @poluczanis
No worries! Can you reach out to our Support team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Mar 14, 2023 · 3:29 PM UTC

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Replying to @MojangSupport
Haven't heard anything back, what's the time on a response please from the support team?
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We're a bit backed up at this time but we will be getting to your ticket before long! If you have the ticket number I can make sure it made it into the queue. ^TK
Replying to @MojangSupport
Hi have sent this