@MojangSupport hey Mojang i sent a message on Friday and still haven't heard back??

If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV

The issue is im unable to use your ticket service due to an error, i have direct messaged you a copy of the error message

We can't open DMs, but we'd be happy to still help! Can you add it into your reply? ^BT

Can you try another browser/device to see if that helps? Also, try clearing your cache and cookies. ^BT

Thanks that worked, much appreciated