We are aware that the 1.19.60 update is causing some performance issues for players on Switch. We are actively looking into solutions and hope to have the issues addressed as soon as possible. Thank you for your patience and we apologize for the issues caused. jhp
208
60
16
615
Hey @MojangSupport I'm just wondering could you deactivated my minecraft account cause I tried playing minecraft and it said I need to pay to play and I never got told about it and now I loss everything and I don't have access to the email I used to create the account anymore
2
This usually means you're logging in with the incorrect account or the wrong login option. Check out our FAQ for more possibilities: bit.ly/3cluzz3 Are you using a Mojang account or a Microsoft account? ^IV
1
I don't think I was cause I can still access my account I just can't play on it anymore and I can't deactivate my account cause I don't have access to the email I used to create the account anymore which is why I'm asking if you can deactivate my account cause I can't do it
3
Replying to @sasukefan7
Gotcha! In that case, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your account name, Gamertag, and your Transaction ID if you have it. ^IV

Feb 28, 2023 · 3:43 AM UTC

1
Replying to @MojangSupport
I did that already and it didn't understand any of my questions which is why I turned to Twitter
1
If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV
1
more replies