@MojangSupport I've been trying to load up Minecraft and received an error code as the launcher is not able to download game files for some reason. When trying to download the files manually, I was greeted with dead website :/. Some friends have had the same problem. Pls help 馃檹
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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i cant access the site :/
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Let's take a look at that. Can you try using another browser and/or device to see if that helps? Oh, and clear your cache and cookies! ^BT
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Tried on a different browser on my phone after clearing cache. My friends have also recieved the same error message when trying to access the site.
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Is your friend also trying on mobile? Were you able to try another device as well? ^BT
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My friend has tried on their laptop on another browser (Opera GX). I've tried on my laptop on Google Chrome and on Microsoft Edge. And on my mobile phone on Chrome and Edge aswell.
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Replying to @GreenMat3
Looks into this further and this may be due CloudFlare having issues at the moment. Try another DNS if you can (such as Google), but if you can't, you may have to wait until the issues with CloudFlare are resolved. You can find more info about it here: cloudflarestatus.com/ ^BT

Feb 27, 2023 路 7:05 PM UTC

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Replying to @MojangSupport
I was able to resolve the issue by changing my network DNS settings to Google's. I was also able to contact your support today through the site (it finally worked) who also helped fix my issue by refreshing the Microsoft store by WCReset.exe. Thanks for all the help.