@MojangSupport Really need your help on something, my friend lost access to their main account, and REALLY need your help with that, they entirely lost access to the email connected to it and need it switched, what do I need to do to help them fix the issue?
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Replying to @CVGStreams
Depending on the account type they have, Mojang Support may be able to assist. Is it by chance a Mojang account, or a Microsoft account? ^AM

Feb 25, 2023 · 7:28 PM UTC

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Replying to @MojangSupport
It is a mojang account still I believe, due to how long they haven't had access, they've never been able to do the transfer to a microsoft account, would you like their username to show how inactive they've been? THey REALLY need the email switched asap.
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No worries, have them reach out by sending us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach the Transaction ID and account name / Gamertag. Please keep in mind we can only speak with the account owner, so they'll need to contact us themselves! ^AM
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