Thanks, but I have already submitted two help tickets with no response. Combing through Twitter, it looks like a number of people have had/are having this issue. This must be a recurring issue with a standard resolution…? How long till this is sorted?

Thanks for making a ticket with us. There's a bit of a backlog at the moment, but I assure you that an agent will reach out to you as soon as they get to yours. Thanks for your patience in the meantime! ^BT

Still no response to my help ticket. Still can’t access my realm. Still getting billed for it. @MojangSupport is there an ETA on the backlog?

We can't give an estimated time, but they'll reach out to you as soon as they get to your ticket. Thanks for your patience with us! ^BT

Hello, I did get a response finally. It was a canned response telling me how to renew my subscription. I can’t renew my subscription because it’s still active (and never lapsed, last auto payment 18 Jan), but my realm is still listed as expired. Can someone DM and help please?

We're not able to DM you. You will need to continue working with the support agents to get the assistance you need. ^TK

@MojangSupport I tried support. They just told me to renew my subscription. But I have an active subscription that never lapses 🙄🤷‍♂️ Is there anything you can do to help me, please? This account is literally Mojang Support. Is that just, like… emotional support?

Sorry for your frustration thus far, but you'll need to continue working with Support as they'll be able to better troubleshoot your issue and get everything squared away. ^BT

Can you contact someone in the department that handles customer tickets, please? 🙏 🙏 My Realm again says it expired, though my automatic renewal payment went through on 18 Feb. Support request 5198452. My sons and I were finally going to explore the End this weekend :(

I’ve had automatic renewal since I first subscribed and have never had a lapse in payment, yet my Realm has expired twice in less than 5 weeks. Please help.