Replying to @JaoLbck
Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Feb 20, 2023 · 7:54 PM UTC

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Replying to @MojangSupport
Hey there, I`m still having the same problem, could you send another form for me? Last time the support team could not solve my problem.
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Do you have a ticket number? If so, I can take a look at it if you haven't received a response from our Support. ^BT