@Microsoft @MojangSupport I am unable to login to Minecraft on ps5. Login screen gets stuck for ages then tells me my Microsoft account is already in use on a PlayStation when it isn’t. Waste of money, disappointed child, incredibly frustrated mother. Please help.
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Replying to @lvkdickson
Can you grab that screenshot for us so we can have a look? Once we have more info, we'd be happy to help! ^BT

Feb 19, 2023 · 4:31 PM UTC

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Replying to @MojangSupport
It seems I am unable to message you. Your support is shocking. I know from Microsoft which account needs to be unlinked from Minecraft. However I can not do it myself and need you to do this for me.
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We would be unable to unlink as the link between the two is permanent, sorry to say. If you need help with recovering your account, you'll need to reach out to their support. nitter.vloup.ch/xboxsupport or support.xbox.com ^BT

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Replying to @MojangSupport
Thank you. I have spoken to Microsoft and think we have worked out some of what is going on. I will pm you details. Please help.