We'd be happy to look into this further for you! What platform are you playing on? ^BT

Gotcha. Are you connected using Wifi or Hardwire connection? ^BT

We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. To help add your info to the investigation, please complete our request form at bit.ly/3uO21ER. ^FF

Were you able to make a ticket with our Support team? If you haven't, I'd highly suggest it so it's worked on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT