earlier replies
Replying to @Rod6JAM
We'd be happy to look into this further for you! What platform are you playing on? ^BT
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Gotcha. Are you connected using Wifi or Hardwire connection? ^BT
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We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. To help add your info to the investigation, please complete our request form at bit.ly/3uO21ER. ^FF
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Replying to @Rod6JAM
Were you able to make a ticket with our Support team? If you haven't, I'd highly suggest it so it's worked on. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Feb 12, 2023 · 7:58 PM UTC

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Gotcha, thank you for working with our Team. We're only Support, sorry to say, but you'll need to continue with our Specialists so it can be properly investigated. Thanks for your patience in the meantime. ^BT