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We would need you to submit a ticket to our Realms team to get this resolved. Can you let us know what happens when you try to send in a ticket through aka.ms/Minecraft-Support? Any screenshots of error(s) will be helpful too. ^FF
What browser are you using? You may need to check for any updates on your browser, and try clearing your history/cache as well. If you're still unable to submit a ticket at bit.ly/3uO21ER then please let us know. ^FF
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
Feb 10, 2023 · 3:41 AM UTC