@MojangSupport Hi, why can't I log into my Minecraft? I log in, it knows it's me but is asking me to pay. I paid years ago. Please help - I don't want to lose my worlds.
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Replying to @JWebbConsulting
If you're asked to pay again and can only see the Demo Mode, it may be that you're logging in with the wrong account. Please see our article here for more info: help.minecraft.net/hc/en-us/… ^IV

Feb 8, 2023 · 4:28 AM UTC

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Replying to @MojangSupport
That's not what is happening. I sent all of my info to Minecraft help, including my transaction ID, 2 days ago and have heard nothing. Am I just going to be done out of the product that I have already paid for?
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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