This usually means you're logging in with the incorrect account. Be sure to check this article for more details: bit.ly/3cluzz3. Have you migrated from a Mojang account to Microsoft? ^AM
Feb 2, 2023 · 7:24 PM UTC
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In this case, we'll need your friend to reach out to Support directly so one of our account specialists can take a closer look. Please have your friend submit a ticket to us at bit.ly/3uO21ER in order to keep their info safe and secure. ^FF