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In my Minecraft account I was playing with my friend. The world crash and now I can't select skin, they are in an infinite charging. How can I resolve?
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That sounds very strange. Can I ask what platform you and your friend are playing on? ^IV
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we play on PlayStation 4 but the friend who has the world, plays on PlayStation 4 pro.
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Gotcha! In that case, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question. Feel free to include any screenshots of the error when you write in to us. ^IV
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Hi I complete the quest. My name tag is Fasullodj
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Replying to @Chri3983701
If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV

Feb 2, 2023 · 3:42 AM UTC

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Replying to @MojangSupport
Hi how long does it take to solve the problem
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Replying to @MojangSupport
Ok, thanks