@MojangSupport check your messages please, still having issues
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We can't answer or open DMs at this time, but we'd be happy to help once we have more info. What's going on? ^BT
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i bought a realm on my ps5, with a ps4 copy of the game. it says purchased successful but we’re unable to create realm at this time. it’s been a day and it still says this message. i also accidentally purchased another so I ended up buying two.
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just need to open my realm and refund the second accidentally created realm
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Replying to @connersuth
Gotcha! Please reach out to our Realms team so they can have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Feb 1, 2023 · 8:00 PM UTC

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Replying to @MojangSupport
i’ve done that step like three times now but ok. keep pretending that it works
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If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^IV