@MojangSupport they could no longer log on. It asks fro a username, but then says there is no such user name. They have MacBook Air, MacBook Pro and a MacBook Pro, respectively.
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Replying to @Ukrainanaviky
Can you grab a screenshot of that error for me so I can look into it further? ^BT

Jan 24, 2023 · 4:26 PM UTC