@MojangSupport why is my Realm listed as expired when my auto-renewing subscription payment for the next month just processed 4 days ago? Please fix this. I’m paying for a service you are not providing.

That's definitely frustrating to deal with! Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. ^BT

Thanks, but I have already submitted two help tickets with no response. Combing through Twitter, it looks like a number of people have had/are having this issue. This must be a recurring issue with a standard resolution…? How long till this is sorted?

Thanks for making a ticket with us. There's a bit of a backlog at the moment, but I assure you that an agent will reach out to you as soon as they get to yours. Thanks for your patience in the meantime! ^BT

Still no response to my help ticket. Still can’t access my realm. Still getting billed for it. @MojangSupport is there an ETA on the backlog?

We can't give an estimated time, but they'll reach out to you as soon as they get to your ticket. Thanks for your patience with us! ^BT

Hello, I did get a response finally. It was a canned response telling me how to renew my subscription. I can’t renew my subscription because it’s still active (and never lapsed, last auto payment 18 Jan), but my realm is still listed as expired. Can someone DM and help please?