@MojangSupport why is my Realm listed as expired when my auto-renewing subscription payment for the next month just processed 4 days ago? Please fix this. I’m paying for a service you are not providing.
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That's definitely frustrating to deal with! Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. ^BT
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Thanks, but I have already submitted two help tickets with no response. Combing through Twitter, it looks like a number of people have had/are having this issue. This must be a recurring issue with a standard resolution…? How long till this is sorted?
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Thanks for making a ticket with us. There's a bit of a backlog at the moment, but I assure you that an agent will reach out to you as soon as they get to yours. Thanks for your patience in the meantime! ^BT
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Still no response to my help ticket. Still can’t access my realm. Still getting billed for it. @MojangSupport is there an ETA on the backlog?
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Replying to @Ormsbotly
We can't give an estimated time, but they'll reach out to you as soon as they get to your ticket. Thanks for your patience with us! ^BT

Jan 23, 2023 · 4:03 PM UTC

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Replying to @MojangSupport
Hello, I did get a response finally. It was a canned response telling me how to renew my subscription. I can’t renew my subscription because it’s still active (and never lapsed, last auto payment 18 Jan), but my realm is still listed as expired. Can someone DM and help please?
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We're not able to DM you. You will need to continue working with the support agents to get the assistance you need. ^TK
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more replies
Replying to @MojangSupport
@MojangSupport got a response with instructions for how to renew my subscription. I can’t renew because my subscription is still active (never lapsed) last payment made 18 Jan. But my realm is still listed as expired. Please help. DM me for account details, please.
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Sorry for the double response. Twitter is glitching