@MojangSupport hi, my daughter has loaded up her kids kindle fire this morning and all of her worlds have disappared. She hasn't deleted them, tried restarting device etc, can you help?
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Replying to @mum_years
If you could, can you reach out to our team so they can have a look? Please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question. ^BT

Jan 22, 2023 · 9:19 PM UTC

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Replying to @MojangSupport
Have done but sadly it seems this has been deleted on your side and all 3 of her worlds are unrecoverable. The expert who replied says its a known issue so I wish you could have made players aware of this on log in
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Worlds are stored locally so if the app was deleted or it shut down improperly your worlds can be deleted. A way so that this doesn't happen is moving the world to a Realm, then friends can join as well and you can create backups of the World. ^TK
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more replies
Replying to @MojangSupport
Also it seems Realms cost money? It's a shame the only solution you can offer is to give you more money