@MojangSupport why is my Realm listed as expired when my auto-renewing subscription payment for the next month just processed 4 days ago? Please fix this. I’m paying for a service you are not providing.
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That's definitely frustrating to deal with! Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. ^BT
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Thanks, but I have already submitted two help tickets with no response. Combing through Twitter, it looks like a number of people have had/are having this issue. This must be a recurring issue with a standard resolution…? How long till this is sorted?
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Replying to @Ormsbotly
Thanks for making a ticket with us. There's a bit of a backlog at the moment, but I assure you that an agent will reach out to you as soon as they get to yours. Thanks for your patience in the meantime! ^BT

Jan 22, 2023 · 7:38 PM UTC

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Replying to @MojangSupport
Still no response to my help ticket. Still can’t access my realm. Still getting billed for it. @MojangSupport is there an ETA on the backlog?
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We can't give an estimated time, but they'll reach out to you as soon as they get to your ticket. Thanks for your patience with us! ^BT
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more replies
Replying to @MojangSupport
Has this issue been identified by Mojang as something recurring?