This happens sometimes, but we have a Realms team in place who can look into this! To keep their information secure, please have your friend complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with this question! ^AM
1
2
If the ticket was recently submitted, just sit tight and be patient. Someone will reach back out shortly! Please note though we'll need to speak to the account owner, so just in case, we won't be able to work with you in a ticket on their behalf. ^AM
Jan 21, 2023 · 10:02 PM UTC