Can you try checking the privacy settings on your account to see if they're set up for access? More detail on this can be found here: bit.ly/3JMKLpx. If adjusting your privacy settings hasn't helped, then please let us know! ^BT
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I see, if you can't change your privacy settings, please contact support.xbox.com.
If your privacy settings are properly enabled, we recommend double checking your Xbox Live Gold subscription. If it expired, it can sometimes show this error instead. ^IV
Jan 17, 2023 · 2:43 AM UTC
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