@MojangSupport we are experiencing trouble when signing in. Can't connect to servers. On Xbox one
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Replying to @mahds1
Sorry to hear about this! If you could, can you try power-cycling your router to see if that helps? ^BT

Jan 16, 2023 · 9:14 PM UTC

1
Replying to @MojangSupport
I appreciate the fast response. We tried a different world and it works. But why couldn't we load into one that was created not too long ago?
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Glad to hear that you were able to get into that other world. There could be many different reasons why you couldn't load into that one in particular, and we would only know after troubleshooting and looking into it further. ^BT