@MojangSupport Hi I pay for realms monthly and you've not took this month's payment so it's saying it's expired and now won't let me renew it

Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase and your account name/Gamertag. ^BT

How long does it take to get a reply? Haven't had one yet after filling in the form. The money has been taken but still saying realm has expired this isn't right