@mojangsupport
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Our Realms team is prepared to assist you with this issue! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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I've already done all that, no answer
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Replying to @SpeedwagonNabin
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF

Jan 15, 2023 · 5:03 AM UTC

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Replying to @MojangSupport
4835926 - Do you mean this number I don't know what kind of ticket you mean.
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That's the one! Looks like we received it, but an agent hasn't gotten to it yet due to the backlog. Not to worry though, you'll receive a response from our Agents as soon as they get to your ticket. Thanks for your patience in the meantime! ^BT