Hi @PlatstationEu & @MojangSupport . Why cant I unlink my PS and MS account and link them to other accounts? I'm guessing I'm not the only parent who unknowingly linked to my child account and now blocked for life. This cannot be unsolvable?? Please respect your customers.
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Replying to @ViperUppercut @PlatstationEu
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^AM

Jan 14, 2023 · 10:47 PM UTC

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Replying to @MojangSupport @ViperUppercut @PlatstationEu
I kinda have the same problem. On my ps5 I tried signing into my original MS account and it said it didn’t exist. But when I tried signing in with a different account I said my old account was signed into it. So it doesn’t work very well
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If you could, can you provide a screenshot of the error that you're running into? Once we have that, we'd be happy to look into this for you! ^BT
Replying to @MojangSupport @PlatstationEu
That is totally fine. The PS acc is my son's and the MS account is mine. We don't mind the purchases being void if it means we can relink and play on playstation again. Would that be possible if we use the link provided in the other answer?
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Once the link is made between PSN and a Microsoft account, that link is permanent, sorry to say. ^BT
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In order to process refunds for the Bedrock version of Minecraft, you will need to go to the specific platform it was purchased on. PlayStation Marketplace has an FAQ explaining refunds with processes here: bit.ly/3w5h39f. ^FF
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