Hello, @MojangSupport , I am playing on a PlayStation 5 and my boyfriend is playing on a PlayStation 4, we made a world a few days ago and have been playing perfectly fine on it and haven’t had any issues until recently, he tried joining and it kept him at a loading screen

Is this a Realm that you two are using, a server, or just a multiplayer world? Can you let us know what troubleshooting you've tried so far? It may help to switch to a hardwire connection if you're using WiFi. Let us know what else you've tried! ^FF

It is a Regular world, I have tried switching from LAN and wireless and back, have checked for game updates and system updates, I have restored licenses and searched for corrupted data, I have deleted and added back friends, I have done everything I’ve seen and been suggested.

With all those steps done, I'm just gonna send you up to our Tech team to review. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

I already did, I took every step they told me and nothing worked, and I tried telling them that but they weren’t really any help