@MojangSupport Why isn't my sons texture pack working anymore? It's saying it's active, but when the game loads up, it's default blocks.
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Replying to @LockyLUFC
Which texture pack is it? Have you tried disabling and re-enabling it? Please also try restarting the device after re-enabling but let us know if it still doesn't appear! ^AM

Jan 7, 2023 · 10:28 PM UTC

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Replying to @MojangSupport
It's the city texture pack. I uninstalled both the game and texture pack and then reinstalled them. I also hard booted the xbox before I loaded it back up. I'm sure he told me that the texture pack is working again, but now it won't sync his world.
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Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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