@MojangSupport
I cannot log into my Minecraft account, and whenever I try to reset the password, the email doesn't send.
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^IV
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You should have received a 7-digit ticket number in an autoresponse email. If you can provide us with that #, we can take a look at the ticket and make sure everything went smoothly and your case was received! ^AM
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If you didn't get an autoresponse email with your 7-digit ticket number, we recommend double checking your spam folder and verifying that your email filter settings are not set up in a way that would prevent you from receiving any e-mails from us. ^IV
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No worries, we are just catching up on a small backlog of tickets so our wait times are just a bit longer than usual, but your email was received and someone will reach back out as soon as they are able. Thanks for being patient! ^AM
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Thanks! Your ticket was received, and someone will reach out to you as soon as they are available. Please keep in mind that your agent will have the final say in verification and we cannot change the outcome of the ticket. Continue working within that ticket for assistance. ^AM
Jan 6, 2023 · 8:52 PM UTC
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