@MojangSupport I need help with my realm it’s not loaded in days and Microsoft and mojing support will not help me please

Can you give me a bit more detail on the connection issues you're facing? Any errors? ^TK

I just bought the realm a week or two ago and we were playing on it just fine until four days ago when it just suddenly had a gray dot and now we cannot load into it. It is not closed. We have restarted our games. We don’t know what the problem is. and there’s no error codes