@MojangSupport my mother has two game accounts tied to her gmail, my brother and me. only my brother has been migrated to a microsoft account, and when i try to migrate my own account, microsoft opens my brother's account. i cannot migrate my own account, and i can't play anymore
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Okay, so what's going to have to happen here is you're going to have to make a new Microsoft Account because it's only game per account. Then you can migrate over to the new Microsoft account from there. First step, make new Microsoft account. Second, migrate to account. ^TK
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this is what i see here. When I press migrate, it takes me to the "my games" part of the profile, but on my brother's account. It just won't acknowladge that this gmail has two accounts. Please get back to me on this.
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Replying to @barak_gl
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK

Dec 26, 2022 · 1:56 AM UTC