@MojangSupport I own Minecraft Java but I can't download Minecraft for Windows. Whene I click on the download button the loading bar appear but it's written "idle" and nothing load.
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Replying to @KrystoB25
If you could, can you grab a screenshot so I can take a look? ^BT

Dec 18, 2022 · 9:39 PM UTC

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Replying to @MojangSupport
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Sorry about this, just coming across this! If you could, can you send a ticket to our Support team so they can take a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Replying to @MojangSupport
Okay what's the problem? I just create a new account and I BOUGHT for a second time the version Java&Bedrock and the SAME thing happend! You litterally just stole me 45,98$ CAD I'm pissed! Sorry to the guy that will read my message I know it's not your fault but please, help me!
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You shouldn't have to rebuy. We'd be happy to look, but we'll need more information. If you could, can you please send a screenshot of the error that you're running into? ^BT
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Replying to @MojangSupport
It's in the comments of my first tweet