@MojangSupport Please can I have some help recovering my son’s worlds and marketplace purchases in Minecraft?

What platform do you happen to be on and can you tell me if you have signed all the way out and signed back in to see if the content shows back up? ^TK

Hi! He uses an Amazon Fire tablet. I think that’s Android. So it has a Kids profile on the device and we signed out of the Minecraft game there. It’s has so prompts I don’t exactly understand. Do I need to sign out on the parent profile too?

You only need to sign out of the account that has all the purchases on it and sign back in! ^TK

That didn’t work. Do you need my email or his gamer tag?