Hey @MojangSupport - your bio says "open 7 days", wpuld you like to respond to the DM I wrote AT Nov 22nd? Or should I Use another support channel instead?

We can't open or read DMs, but we'd be happy to help in replies! What seems to be the problem? ^BT

My wife has lost access to her accounts email account and can't migrate and/or recover her account without access to it. How should she proceed to get access again?

We should be able to help her if she creates a ticket with our Accounts team! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT

There is no transaction ID. She bought the game in ine of the first beta versions many years ago lol.