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hello i had no problems with my account before you guy switched minecraft java to minecraft family which is not my problem. i cant swich to minecraft family because the email that i use to enter mojang was deleted. so i tried to swich the email but it needs information that was
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on my old email that is now deleted. so i really dont know what to do. i bought the game to play minecraft but now i cant play because u guys decided to put everything together on minecraft family. please help
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Our Accounts team can take a look if you create a ticket. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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I already created 3 tickets and none of them solved the problem.
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Replying to @sogodbr
Please reach back out directly to your ticket and let them know your issue remains unresolved and what you still need assistance with so they can reach back out to you with some help! ^AM

Nov 30, 2022 · 11:55 PM UTC

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Replying to @MojangSupport
I already did but they just give me the same result “we dont have enough information to change your account” but if you read both my first comments explaning my situation you will understand! So please help me or tell me somone i can talk to that will actually help me.
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