The "inconvenience" caused to my 4yo and my family by the Jurassic World crash in @Minecraft cannot possibly be expressed. This was a highly anticipated treat for him because he had to go through some really hard shit and he's heartbroken. It's so fucking sad.

We've spent 2 hours troubleshooting, clearing his iPad, DLing on my husband's iPad and finally figured out that it's not us, it's a @MojangSupport issue which... helps I guess? At least we know it's not us causing him MORE distress. Fucking A, y'all. Fucking. A.

Let's have our Tech team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Still no reply. Still not fixed.

Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF

4658442

It looks like the ticket was closed, but you may not have had the chance to talk to an agent. Please submit a ticket again and someone will reach out to you as soon as they are able! ^AM

My husband is trying to log in with his Xbox account, but when attempting to retrieve username and password no emails are sent to his main email.