@Microsoft @MojangSupport someone hacked my daughters email address and changed the verification email to a different email account, now she isnt able to use minecraft. we have tried everything, what can we do?
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Does your daughter use a Microsoft account to log in to Minecraft (purchased after Dec. 1, 2020 or migrated from Mojang)? ^AM
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Yes, we get her the PS4 on the 3rd feb 2021, We have followed microsofts instructions, delete all saves, delete the game, reinstall the game, and it still doesnt work, last night i finally reset her PS4 to see if this helps, not sure though as not been upstairs yet.
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Since PlayStation uses a Microsoft account to log in to Minecraft, you will need to continue working with Microsoft Support to recover the account. You can contact them at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM

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it would help if microsoft joined the convo, as currently they are quieter than a church mouse
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Replying to @lukeetucker @Microsoft
Since you indicated this is an account issue, you'll want to reach out to them directly for an account recovery, as they may not to respond in this thread. Be sure to mention the issue is with the Microsoft account, and not the Minecraft account. ^AM

Nov 26, 2022 · 9:15 PM UTC

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Replying to @MojangSupport @Microsoft
we want to be able to remove the account from minecraft, as we created a new one, and we want to connect the new one,
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Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original Microsoft account and will no longer be available on the PSN account. ^AM
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