@Microsoft @MojangSupport someone hacked my daughters email address and changed the verification email to a different email account, now she isnt able to use minecraft. we have tried everything, what can we do?
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Does your daughter use a Microsoft account to log in to Minecraft (purchased after Dec. 1, 2020 or migrated from Mojang)? ^AM

Nov 25, 2022 · 10:23 PM UTC

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Yes, we get her the PS4 on the 3rd feb 2021, We have followed microsofts instructions, delete all saves, delete the game, reinstall the game, and it still doesnt work, last night i finally reset her PS4 to see if this helps, not sure though as not been upstairs yet.
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