@MojangSupport the realm that am on some player are having problem of staying on they log in then few second adter they get kick what could do to fix that
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They may be having connection issues due to playing on WiFi or other reasons. I would reccomend they reach out to us in a ticket to review. aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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They are able to join a creative realm but the survival not at all
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Replying to @MadRaccoons
Thanks for letting us know! At this point, I'd suggest making a ticket with our Support team so they can take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Nov 6, 2022 · 4:44 PM UTC

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Replying to @MojangSupport
We notice it was the texture pack that we wear using it's why some of members couldn't join