@MojangSupport - I run a cloud VM that hosts a Minecraft Java server for myself and friends. Today, someone asked if the server was down, so I went to check. Everything with the server backend is working properly, and I was playing yesterday. Now, clients cannot connect. Help???
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What steps have you tried to troubleshoot this issue and can you please screenshot any errors that you may be seing? ^TK
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There are no errors other than the server listing in clients showing unavailable. I have tried restarting the server and even restarted the VM instance to no avail. IPs and configs are correct. It's a simple matter of a client-server bridging issue, over which I have no control.
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Replying to @link5261
If you've ensured configs are correct, firewall/antivirus may also be a cause. Check and ensure Minecraft has permissions. To ensure this isn't just a temporary issue, we also suggest trying again a couple times or waiting a bit. Let us know if the issue persists, though! ^AM

Oct 27, 2022 · 10:07 PM UTC

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Replying to @MojangSupport
No, it's nothing to do with firewall or antivirus. In case you failed to read my initial report, I was playing just fine the day prior and nobody else in my group of friends can play either. The cloud VM running this server isn't any different either.
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Understood! We're just trying to rule out any issues on the player end, but let's get you up to our team for further insights. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Replying to @MojangSupport
Furthermore, I have tried reconnecting about 6 times in the past day that this issue has persisted, all with the same result of the server being unavailable in the clients, and the server on the cloud VM (Virtual Machine) has no issues reported in the command feedback.
Replying to @MojangSupport
This is the only error message I can provide, obtained by forcefully trying to connect to the server when it's listed as unavailable in the client. All it means is that the connection to the specified IP address was not established within the timeout period.