@MojangSupport - I run a cloud VM that hosts a Minecraft Java server for myself and friends. Today, someone asked if the server was down, so I went to check. Everything with the server backend is working properly, and I was playing yesterday. Now, clients cannot connect. Help???
1
2
1
Replying to @link5261
What steps have you tried to troubleshoot this issue and can you please screenshot any errors that you may be seing? ^TK

Oct 27, 2022 · 5:49 PM UTC

2
Replying to @MojangSupport
There are no errors other than the server listing in clients showing unavailable. I have tried restarting the server and even restarted the VM instance to no avail. IPs and configs are correct. It's a simple matter of a client-server bridging issue, over which I have no control.
1
If you've ensured configs are correct, firewall/antivirus may also be a cause. Check and ensure Minecraft has permissions. To ensure this isn't just a temporary issue, we also suggest trying again a couple times or waiting a bit. Let us know if the issue persists, though! ^AM
3
1
more replies
Replying to @MojangSupport
This is the most info I can glean from this issue.