@Minecraft @MojangSupport Hi, I'm currently having an issue with two of my skin packs where I have baught the Doctor Who bundle that gives me Pack 1 and 2, however I cannot use them on the Bedrock version of the PS4 game and I can only use them on the PS4 Editions version
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Is this only happening with certain skin packs, or are all of them not loading properly? Can you let us know what troubleshooting steps you've tried so far to address this issue, if any? ^BT
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No so far it has only been these two Doctor Who packs that I know of that are in this issue, all the ones I previously owned are showing like the Minecarft Story Mode pack and Vault Tech pack are still showing, it's just the two Doctor Who packs that aren"/ showing up
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Replying to @fazbear64119
Gotcha, thanks for letting me know! How about we have our Marketplace team take it from here? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Oct 25, 2022 · 6:44 PM UTC

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Replying to @MojangSupport
Just sent them the information and yea it's something I baught from the PlayStation store, not the Minecraft Store
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No worries, they should still be able to help! They'll reach out to you as soon as they get to your ticket. ^BT
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