@MojangSupport morning. Am a bit frustrated. Tried 2 different cards and they have enough funds in both. Am trying to purchase a student a Minecraft and its not allowing me to. Please help. I bought 3 successfully but the 4th one keeps saying having trouble processing payment.
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For billing questions, please contact our Support team via email so they can assist with payment troubleshooting. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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I filled in the form but no where was there a choice for billing support. So had to choose account info. I have 6 to purchase for each student. Please. How can I get the help I need. Is there a direct email?
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If you created a ticket, then our Support will make sure it goes in the right place so you're able to get help. Thanks for creating that ticket for us! ^BT
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Okay I forgot to attach the screen shot I took. I know they have loads of work per day millions all over having troubles. Sorry if impatient. Just never had problems buying te other 3 accounts. Not sure what the problem can be.
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Replying to @LERE_MineCraft
It's no problem at all! If you make a ticket with them, I assure you that they'll reach out to you as soon as they get your ticket. 馃槃 ^BT

Oct 25, 2022 路 5:49 PM UTC

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Replying to @MojangSupport
Thanks I did get an email. I followed all possible problem solving but can still not purchase one. I will try buy as a gift and then just redeem the code in student account.
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Sounds good to me! If you run into any other questions, let us know and we'd be happy to help. ^BT
Replying to @MojangSupport
Thanks Mojang appreciate 馃尭