@MojangSupport - my son bought this skull for his character yesterday (10 Oct 22)But today (11th) it isn’t in his cupboard. The rest of the items he bought are still available & he can see them. But this has vanished.
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Replying to @Habey_baby
If you could have your son sign all the way out of your account and then sign back in! Check to see if it's back on the account then and if not reach back out to me. ^TK

Oct 11, 2022 · 10:08 PM UTC

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Replying to @MojangSupport
It hasn’t worked. I logged out and back in and it still isn’t there. PLEASE HELP!!!
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Go ahead and reach out to Marketplace support who can assist you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM