Can you let us know what troubleshooting steps you've tried to address this issue? If you haven't already done so, try power-cycling your router and switch to a hardwire connection instead of WiFi, if possible. If you're still running into this issue, please let us know! ^FF

Yes thank you, we’ve went ahead and tried that with our router, switched companies, obtained a new router and are now also hardwired to it directly… unfortunately the results are the same.