@MojangSupport I have problems accessing to my account and forgot password doesn't work. I made a ticket request yesterday. How long does it take to receive a reply on average? Thank you
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Thanks for creating a ticket with us! We can't give an estimated time frame, but our Agents should reply to your ticket as soon as they reach it! ^BT
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I still have the issue and i didn't even receive a single email from your side. It's been almost 2 weeks. How can we proceed on this situation?
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Replying to @BugraCuhaci
Did you receive a ticket number? If you can provide that for us, we can take a look and see what's going on. ^AM

Oct 7, 2022 · 11:13 PM UTC

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Replying to @MojangSupport
That's the issue :( I did not receive any email after creating the ticket. I can share my email, username and other details if needed.
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It looks like there may have been an error that prevented us from getting your ticket. Please send us another email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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