Hey @MojangSupport, I sent a DM yesterday but maybe I'm supposed to publicly @ mention you in issues instead, so...
I can neither:
(a) install the Launcher from the Win7 .msi
nor
(b) run Minecraft from a backup launcher installation as it can't "connect to Minecraft Services"
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Since you're getting that error message on the launcher, we'll need one of our agents to look further into why this is happening. Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you! ^FF
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I submitted that form already (or one like it).
Thus far, all I seem to have received is a handful of responses from "Experts and minecraft gamers" who just keep saying variations of "uninstall, reboot, reinstall" which does not fix the issue.
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Did you receive a ticket number, by chance? It should be a 7-digit number that you received with the automated email letting you know your request was submitted to us. We can look into the status of your request or provide clarification on next steps, if needed. ^FF
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If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^AM
Oct 1, 2022 · 7:46 PM UTC


