Mojang Support · Sep 27, 2022 · 6:57 PM UTC

Mojang Support

Mojang Support

@MojangSupport

27 Sep 2022

We're not able to grant players capes that don't have them in their account. However, if you're signing into the correct Microsoft account that had the capes on it then you should be able to use them still. ^TK

MIMIKYU · Sep 28, 2022 · 4:17 AM UTC

MIMIKYU @LosIkonik

28 Sep 2022

I logged in to the correct account, but when I logged in the cape had been removed.

Mojang Support · Sep 29, 2022 · 5:10 AM UTC

Mojang Support

@MojangSupport

29 Sep 2022

To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question. ^FF

MIMIKYU · Sep 30, 2022 · 1:46 AM UTC

MIMIKYU @LosIkonik

30 Sep 2022

okay. I just finished doing it, only I put the answers in Spanish, and I would like to know if there is any kind of problem with that.

Mojang Support · Sep 30, 2022 · 2:38 AM UTC

Mojang Support · Sep 30, 2022 · 2:38 AM UTC

Mojang Support

@MojangSupport

30 Sep 2022

Replying to @LosIkonik

We offer help in Spanish, but it may take a bit longer to connect you with a Spanish Language agent. If you receive a message asking if you're ok with help in English instead, feel free to let us know what language you prefer & we'll be sure to route you to the right agent! ^FF

Sep 30, 2022 · 2:38 AM UTC