You must have had both licenses of Minecraft on the same Microsoft account before June 6, 2022. We can't change the eligibility or grant the cape outside of these parameters. Check out our Vanilla Cape FAQ: bit.ly/3cyNyGL for more info on eligibility. ^FF
You'll need to reach out to our account team and we'll take a closer look. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Sep 12, 2022 · 7:59 PM UTC