Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
We have other methods of verification, but the transaction ID just speeds it along! I'd still ask that you create a ticket with our Accounts team and they should be able to help you once verified! ^BT

Sep 12, 2022 · 6:54 PM UTC
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There is no alternate solution! You will have to continue working with the specialist as we're not able to assist you from Social Media. ^TK